Insight BPO Blog | Insight BPO

Top 5 ways to incentivize your employees

Maybe you’ve noticed a slump in your employees’ productivity lately. You’re not alone. According to Gallup, U.S. employee engagement has...

Stay Ahead of the “Great Resignation”

If you’re having a hard time holding onto workers, you’re not alone. Going into the third year since Covid-19 emerged and, with it, a...

Partnering With a Call Center Can Improve These Four Metrics

On the surface, it may seem like the best reason to partner with a contact center is convenience. It’s certainly true that using a...

It’s Time to Partner with a Call Center

You’ve always known that offering a great customer experience is one of the most powerful ways to differentiate yourself from your...

What Is Artificial Intelligence ( AI ) and How Can I Use It in My Call Center

It isn’t surprising most business leaders are confused about how artificial intelligence is transforming contact centers. For decades,...

The Rapid Growth of the Nearshore BPO Market

At first glance, it may seem like the rapid growth of the nearshore BPO market occurred overnight. But, in fact, the governments of...

Why Businesses Are Choosing South Africa’s BPOs

When the government joins forces with the business sector, growth inevitably follows. South Africa’s BPO industry has flourished with the...

EX + CX= CX 2.0

Without taking into account the Employee Experience (EX) a CX strategy is somewhat flat. People support the strategy… Why is it that we...

The Rise of Contingency Recruiting

Contingency recruiting in it's simplest form an outsourced recruiting service where the recruiter or agency only receives a fee on the...

Who gets hired the best interviewer or the best candidate?

I will freely admit I have hired the best interviewer in some instances and have been pleasantly surprised in some cases and other times...

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