top of page
Search


Top 5 ways to incentivize your employees
Maybe you’ve noticed a slump in your employees’ productivity lately. You’re not alone. According to Gallup, U.S. employee engagement has...
May 24, 20224 min read
18
0


Stay Ahead of the “Great Resignation”
If you’re having a hard time holding onto workers, you’re not alone. Going into the third year since Covid-19 emerged and, with it, a...
May 17, 20223 min read
20
0


Partnering With a Call Center Can Improve These Four Metrics
On the surface, it may seem like the best reason to partner with a contact center is convenience. It’s certainly true that using a...
May 17, 20223 min read
26
0


It’s Time to Partner with a Call Center
You’ve always known that offering a great customer experience is one of the most powerful ways to differentiate yourself from your...
May 17, 20223 min read
8
0


What Is Artificial Intelligence ( AI ) and How Can I Use It in My Call Center
It isn’t surprising most business leaders are confused about how artificial intelligence is transforming contact centers. For decades,...
Apr 25, 20224 min read
31
0


The Rapid Growth of the Nearshore BPO Market
At first glance, it may seem like the rapid growth of the nearshore BPO market occurred overnight. But, in fact, the governments of...
Apr 11, 20223 min read
25
0


Why Businesses Are Choosing South Africa’s BPOs
When the government joins forces with the business sector, growth inevitably follows. South Africa’s BPO industry has flourished with the...
Mar 21, 20223 min read
117
0


EX + CX= CX 2.0
Without taking into account the Employee Experience (EX) a CX strategy is somewhat flat. People support the strategy… Why is it that we...
Jan 19, 20221 min read
11
0


The Rise of Contingency Recruiting
Contingency recruiting in it's simplest form an outsourced recruiting service where the recruiter or agency only receives a fee on the...
Dec 14, 20212 min read
19
0


Who gets hired the best interviewer or the best candidate?
I will freely admit I have hired the best interviewer in some instances and have been pleasantly surprised in some cases and other times...
Nov 21, 20211 min read
11
0
bottom of page