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Top 5 ways to incentivize your employees
Maybe you’ve noticed a slump in your employees’ productivity lately. You’re not alone. According to Gallup, U.S. employee engagement has...
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- May 17, 2022
- 3 min
Stay Ahead of the “Great Resignation”
If you’re having a hard time holding onto workers, you’re not alone. Going into the third year since Covid-19 emerged and, with it, a...
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- May 17, 2022
- 3 min
Partnering With a Call Center Can Improve These Four Metrics
On the surface, it may seem like the best reason to partner with a contact center is convenience. It’s certainly true that using a...
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- May 17, 2022
- 3 min
It’s Time to Partner with a Call Center
You’ve always known that offering a great customer experience is one of the most powerful ways to differentiate yourself from your...
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- Apr 25, 2022
- 4 min
What Is Artificial Intelligence ( AI ) and How Can I Use It in My Call Center
It isn’t surprising most business leaders are confused about how artificial intelligence is transforming contact centers. For decades,...
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- Apr 11, 2022
- 3 min
The Rapid Growth of the Nearshore BPO Market
At first glance, it may seem like the rapid growth of the nearshore BPO market occurred overnight. But, in fact, the governments of...
250
- Mar 21, 2022
- 3 min
Why Businesses Are Choosing South Africa’s BPOs
When the government joins forces with the business sector, growth inevitably follows. South Africa’s BPO industry has flourished with the...
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- Jan 19, 2022
- 1 min
EX + CX= CX 2.0
Without taking into account the Employee Experience (EX) a CX strategy is somewhat flat. People support the strategy… Why is it that we...
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- Dec 14, 2021
- 2 min
The Rise of Contingency Recruiting
Contingency recruiting in it's simplest form an outsourced recruiting service where the recruiter or agency only receives a fee on the...
180
- Nov 21, 2021
- 1 min
Who gets hired the best interviewer or the best candidate?
I will freely admit I have hired the best interviewer in some instances and have been pleasantly surprised in some cases and other times...
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