NEWS FOR THE BPO PRO

Knowledge content is the foundation of the post-sale experience, especially the post-sale support experience.

Medallia provides solutions for customer, employee, citizen and patient experience management. The company's award-winning SaaS platform, Medallia Experience Cloud, is becoming the experience system of record that influences all other applications.

Marketers want to target specific customers to get them to buy their product or service. However, different customers want different things delivered in different ways—and for different reasons.