NEWS FOR THE BPO PRO

May 2, 2022

It’s High Time Knowledge Management Went Omnichannel

Knowledge content is the foundation of the post-sale experience, especially the post-sale support experience.

It’s High Time Knowledge Management Went Omnichannel

Apr 29, 2022

Medallia Acquires CXTeam, Expands Latin American Presence

Medallia provides solutions for customer, employee, citizen and patient experience management. The company's award-winning SaaS platform, Medallia Experience Cloud, is becoming the experience system of record that influences all other applications.

Medallia Acquires CXTeam, Expands Latin American Presence

Apr 28, 2022

5 Rules of How to Effectively Target Your Critical Customers

Marketers want to target specific customers to get them to buy their product or service. However, different customers want different things delivered in different ways—and for different reasons.

5 Rules of How to Effectively Target Your Critical Customers