NEWS FOR THE BPO PRO
Apr 29, 2022
Medallia Acquires CXTeam, Expands Latin American Presence
Medallia provides solutions for customer, employee, citizen and patient experience management. The company's award-winning SaaS platform, Medallia Experience Cloud, is becoming the experience system of record that influences all other applications.
Apr 28, 2022
5 Rules of How to Effectively Target Your Critical Customers
Marketers want to target specific customers to get them to buy their product or service. However, different customers want different things delivered in different ways—and for different reasons.