
Case Studies
Transformation
National Dental Company
Complete Contact Center redesign, relocation and new revenue stream identification

Fractional Executive
Nations Largest Housing Rental Organiztion
Interim SVP Operations and re-engaged to develop WFM and Vendor Relationship process

Contact Center Redesign
$200M Mental Health Company
12-month engagement focused on organizational structure, CX and complete routing redesign

BPO Growth Strategy
$6B Fortune 500 Technology and BPO Company
North American Go-To-Market Strategy for Financial and Insurance verticals
%20(2560%20x%201440%20px).png)