Hotline Consultant

Case Studies

Transformation

National Dental Company

Complete Contact Center redesign, relocation and new revenue stream identification

Image by Lesly Juarez

Fractional Executive

Nations Largest Housing Rental Organiztion

Interim SVP Operations and re-engaged to develop WFM and Vendor Relationship process

Image by Breno Assis

Contact Center Redesign

$200M Mental Health Company

12-month engagement focused on organizational structure, CX and complete routing redesign

Image by Lesly Juarez

BPO Growth Strategy 

$6B Fortune 500 Technology and BPO Company

North American Go-To-Market Strategy for Financial and Insurance verticals

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