Transformation

National Dental Company

Complete Contact Center redesign, relocation and new revenue stream identification

Fractional Executive

Nations Largest Housing Rental Organiztion

Interim SVP Operations and re-engaged to develop WFM and Vendor Relationship process

Contact Center Redesign

$200M Mental Health Company

12-month engagement focused on organizational structure, CX and complete routing redesign

BPO Growth Strategy 

$6B Fortune 500 Technology and BPO Company

North American Go-To-Market Strategy for Financial and Insurance verticals